Operating notes.
Field notes on the work between a strategy deck and a running team. Written for operators, from engagements that shipped. No frameworks for the sake of frameworks. The systems, in the order they get built.
The work, written down.
The operations maturity model
Most operations work fails because nobody named the stage first. The five stages from firefighting to compounding, the symptom that traps you at each, and the jump that gets the founder out.
10 min read
What is a fractional COO?
A plain definition from someone who has run the seat: what the role does, how it differs from interim and virtual, when to hire one, and what it costs.
7 min read
How to install a weekly operating cadence in 30 days
A team with meetings is not a team with a cadence. The three-meeting week, the scorecard behind it, and the month-long install that makes a plan run without the founder in every room.
9 min read
The one-page operating diagnostic
Most diagnostics are 40-slide current-state decks nobody acts on. The one-page version forces ranking, forces honesty, and gets read. What goes on the page, and how to build it in a week.
8 min read
How to build a vendor scorecard
Most vendor relationships run on the last conversation and the loudest complaint. The metrics that earn a place, how to weight them, and the escalation path that gives the score teeth.
9 min read
How to run a root cause analysis
Most teams fix the symptom and the problem comes back. The 5 Whys and the fishbone, a worked example, the format to document it, and the mistakes that make it fail.
11 min read
Capacity planning: how to staff an operation to demand
Staff too lean and the service level collapses; too rich and you burn the budget. The inputs, the core formula, why shrinkage breaks most plans, and call center staffing specifics.
10 min read